Your Privacy Is Our Responsibility
Your personal information is fully protected at bbd9. This policy explains what data we collect, how we use it, and what your rights are.
This privacy policy has been reviewed and updated most recently. Any changes will be published on this page.
1. Introduction
bbd9 ("we", "us", or "the platform") is an online gaming platform in Bangladesh that places the highest importance on user privacy. This privacy policy ("policy") explains what types of personal information we collect when you use the bbd9 website, create an account, or use our services, how we process that information, and the steps we take to protect it.
By using this platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services. We recommend that you visit this page regularly, as we may update the policy from time to time.
2. What Information We Collect
bbd9 collects various types of information in order to provide its services. This information comes from two main sources: what you provide directly, and what is collected automatically while you use the platform.
2.1 Information You Provide
When you create or use an account on bbd9, the following information may be collected:
- Full name and date of birth (for age verification — users under 21 are not permitted to use this platform)
- Email address and mobile number
- Bangladeshi address details
- Identity document details (national ID card or passport), if KYC verification is required
- Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers and bank account details
- Any information provided when contacting customer support
2.2 Automatically Collected Information
Some information is collected automatically when you visit or use our platform:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Time of access and use of the platform, and session-related information
- Information about which pages you visited and how long you spent on them
- Information collected through cookies and similar tracking technologies (details provided below)
- Information related to gaming activity and betting history
3. Purpose of Using Information
bbd9 uses the information collected for specific and legitimate purposes. We process your information for the following reasons:
3.1 Providing and Managing Services
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
- Providing bonuses, promotions, and loyalty rewards
- Ensuring convenient access to gaming and betting services
- Providing customer support and resolving complaints
3.2 Ensuring Security and Compliance
- Detecting and preventing fraud, money laundering, or other illegal activity
- Verifying age and ensuring responsible gaming
- Maintaining compliance with applicable laws and regulations
- Maintaining account security and preventing unauthorised access
3.3 Communication
- Sending important account-related notifications
- Providing transaction confirmations and updates
- Sending promotional communications with your consent
- Informing you of changes to the privacy policy or terms of use
3.4 Service Improvement
- Improving platform performance and user experience
- Analysing user preferences to provide more relevant services
- Identifying and resolving technical issues
4. Data Storage and Security
bbd9 takes industry-standard technical and organisational measures to ensure the security of your personal information. Our security measures include:
- SSL/TLS Encryption: All data transmission between your browser and our servers is secured through SSL encryption.
- Data Encryption: Sensitive information, especially financial data, is stored in encrypted form.
- Access Controls: Only authorised personnel can access your information, and they are bound by confidentiality obligations.
- Security Audits: Regular security reviews and assessments are conducted.
- Firewall and Monitoring: Round-the-clock network monitoring and advanced firewall protection are in place.
However, no transmission of information over the internet is completely secure, and we are unable to guarantee complete security. You are also responsible for keeping your account password confidential and not sharing it with others.
5. Sharing Information with Third Parties
bbd9 does not sell or rent your personal information. However, necessary information may be shared with the following parties to ensure the smooth operation of services:
5.1 Payment Service Providers
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, or bank transfer services to process transactions. These payment providers are governed by their own privacy policies.
5.2 Technology and Service Partners
Certain information may be shared with game software providers, cloud hosting providers, and other technology partners to ensure functionality. Data protection agreements are in place with these partners.
5.3 Legal Obligations
Information may be shared with government authorities to comply with court orders, government directives, or applicable legal requirements.
5.4 Fraud Prevention
Necessary information may be shared with industry-level security organisations to prevent fraud, money laundering, or other illegal activity.
6. Cookie Policy
The bbd9 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us recognise you.
6.1 Types of Cookies
- Essential Cookies: These are necessary for the basic functionality of the platform, such as maintaining your login session.
- Functional Cookies: These help remember your preferences, such as language selection.
- Analytics Cookies: These help us understand how users interact with the platform, which is used to improve our services.
You can disable cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work properly.
7. Data Retention Period
bbd9 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. As a general rule:
- Account-related information is retained for a specified period even after the account is closed.
- Financial transaction records are retained for the applicable period as required by regulatory requirements.
- Relevant data is deleted after consent is withdrawn from marketing communications.
- Information related to fraud investigations or legal proceedings is retained for as long as needed.
8. Your Rights
As a user of bbd9, you have the following rights regarding your personal information:
You can request a copy of your personal information that we hold at any time.
If your information contains any errors or is incomplete, you can request that it be corrected.
In certain circumstances you can request that your personal information be deleted, though where legal obligations exist, it may not be possible to delete all information.
You can object to the use of your information for marketing purposes and withdraw your consent at any time.
You have the right to receive the information you have provided in a structured and commonly used format.
To exercise these rights, contact us at [email protected]. We will endeavour to respond to your request within a reasonable time.
9. Minors and Age Verification
bbd9 provides services only to users aged 21 or above. We do not intentionally collect any personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.
If a parent or legal guardian believes that their minor child has registered on our platform, please contact us at [email protected].
10. Changes to the Privacy Policy
bbd9 may update this privacy policy from time to time. For significant changes, we will notify you by email or through a clear notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.
We recommend that you visit this page regularly to stay up to date with our privacy policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 to assist in both Bengali and English.
Privacy-Related Contact
For more information, please also read our Terms and Conditions and Responsible Gaming pages. Ensuring a safe and enjoyable gaming experience for you is bbd9's goal.